Farewell Address
to Shareholders by Tony Comper, President and CEO, BMO Financial
Group,
at Bank of Montreal
Annual
Meeting of Shareholders
Toronto,
ON, March 1, 2007
(Please check against
delivery)
Thank you, David. That was very kind. And let me say in return how
fortunate our organization has been to have someone of your caliber
and stature as the Chairman of the Board.
Good morning, friends, colleagues, and fellow shareholders. I am honoured
to present my final report as steward of this enduring enterprise.
When I signed on
with Bank of Montreal in that glorious, we-can-do-anything Summer
of 1967,
it did not remotely occur to me that one day I’d
be looking back on a 40-year career – especially one that would
wind up in the fabled corner office.
I wasn’t
opposed to it, mind you. It may not have seemed a likely spot for
a young man
with an English degree (and a guitar) in the midst
of the establishment-clobbering Sixties, but I had worked summers at
a Toronto branch and I was pretty sure I knew what I was getting into.
Above all I knew
that BMO was an honourable place; that I would never have to mumble
the answer to where I worked, or feel the need to mount
a defense of my bank.
I knew it was filled
with good, decent, salt-of-the-Earth people who had no stronger motive
in working life than the success of their customers – a
quality which endures to this day, and which Bill Downe has already
announced will be at the heart of his stewardship.
I can think of
several reasons why my ‘what-the-heck-I’ll
give-it-a-shot’ first job turned into a four-decade gig, aside
from feeling at one with the corporate values.
The most obvious
reason, I guess, was the succession of really good jobs that kept
getting
better all the time – up to and including
the privilege of leading one of the world’s great institutions.
I say this in the clear understanding that heritage and gender have
always been on my side.
But the deeper,
more abiding reason I’ve hung around so long
(and I’m very clear on this) is that I so often was surrounded
by just the kind of people I wanted to be surrounded by, from the gentle
folks at my local branch back in the mid-Sixties to the management
team and board of directors who grace this room today.
Now I won’t say that everyone’s contributions have been
as important as everyone else’s, or that I haven’t seen
my share of duds along the way, although it has been my impression
that most of these duds did not thrive at BMO and soon moved on.
What I will say
is this – that BMO Financial Group and its shareholders
are blessed with a workforce with a growing sense of ownership (78%
of colleagues in Canada own shares) and a conscious stake in the future
success of the enterprise. We’ve got tens of thousands of people
taking it all very personally.
I am not sure anyone
thinks of a big corporation as “family” these
days, and I am likely dating myself just by reviving the metaphor.
But without waxing sentimental (which I am decidedly not), BMO has
been like a family for me.
Not “one big happy family,” of
course. But, when you think about all the permutations and combinations
of what can go disastrously
wrong, in families and in companies, one that we have managed to keep
remarkably non-dysfunctional.
And like most good
families, we rallied ’round one another and
BMO when the proverbial chips were down – as they were in 1999,
many directors and colleagues will recollect with a shudder, in the
wake of the “merger that never was” with RBC.
Once that preoccupation was ended (forcibly as you may recollect),
we were required to face some unpleasant truths about ourselves, including
the fact we were under-investing in businesses that were generating
most of our economic profit while over-investing in businesses that
were eating away our economic profit.
The challenges we faced were numerous and daunting; and if not addressed,
potentially quite lethal. They included doubts about whether we could
continue to make it on our own in an industry that was now global.
If you want to
know what kind of people we are at BMO Financial Group, consider
the effort
that turned us around; and how collective it was,
because it had to be. We converted that moment of truth into one of
BMO’s finest hours. And our businesses today are healthy, successful,
and poised for further growth.
As the Chairman mentioned, net income more than doubled to $2.66 billion
from 1999 to 2006. Last year alone, we grew earnings per share by more
than 11%, and the one-year return on your common shares surpassed 24%.
It was also a year in which we led the Canadian industry in setting
the highest target payout range for dividends.
I will leave the
numbers for Karen Maidment’s presentation this
morning. The point I want to make is that we have not only survived
but thrived since the dark days of 1999.
Our survival effort began with a no-stone-left-unturned analysis of
the current and future value-creating capacities of our many businesses.
We discovered that we were under-investing in businesses generating
most of our economic profit, and over-investing in businesses that
were eating it up.
Making some of
the toughest decisions that boards and leadership teams ever get
called on to
make, we undertook the most radical restructuring
in BMO’s history.
We became very
clear on our purpose in life: the creation of shareholder value.
Every decision
we’ve taken since has been from that perspective.
The world was not
always kind to us as we pushed ahead with our transformation. The
businesses
we were exiting may have been under-performing, but
they had been producing revenues that suddenly weren’t there
anymore.
So, on the one
hand, we had this downward pressure on earnings. While, on the other
hand,
it was too early to see any payoff from our strategically
redeployed dollars. I would never in my maddest moments want to go
through anything like that again, but I’ll always be proud of
being the guy at the helm through it all. As BMO responded and turned
around, the bruising was more than worth it.
I think of the “post-non-merger crisis” as my finest hour
professionally. It allows me to hand over a bank – as I will
just minutes from now – that really is ready to take on the world;
which I trust that it will, and successfully, in the good hands of
this experienced management team.
Before I return to thoughts of succession, however, I have some other
blessings that I would like to count.
The first is that when the information technology revolution struck
with all its power and glory, I was already a veteran. One of my first
big breaks at BMO came in 1971, when I was urged into something called
Operations and Systems.
I still shake my
head when I say this, but I was one of the people who invented the
computer
system that allowed us to engage in real-time
banking across six time zones. That was not something, to paraphrase
Hamlet, “dreamt of in my philosophies.”
I spent just over a decade in Operations, where I earned my first
vice-presidency, and where I would do a second stint, this time as
the EVP in charge, just prior to being appointed President in 1990.
So when technology arrived in full flight to change the very nature
of banking, I was one of the first chief operating officers and later
chief executive officers who was comfortable with computers, and who
could speak the language well enough to more than get along.
Which, it turned
out, was just as well. Because whatever else it may have wrought,
the technology
revolution would make the customer supreme.
As the customer remains today. I would even say “supremer” if
such a word existed.
There were other revolutions under way in the Nineties that would
also reweave the very fabric of business. Globalization (which in my
opinion has been an unqualified success) is probably the first that
leaps to mind.
And reasonably
so. It has changed the way we do business – and
the way we think about business – so profoundly that even the
word profoundly only begins to describe it.
The third of the three great turn-of-the-century revolutions has,
in the long run, been almost as world-bending as the other two: corporate
responsibility has gone from a dubious proposition at best to a core
value and operating principle for most of the post-industrial world;
and from a traditional cost centre to a bottom-line competitive edge.
In an excruciatingly competitive industry like financial services,
all of us are stretching and striving for all the edge we can get.
Why should people bank with, or work at, or invest in BMO? What makes
BMO so special?
Well, along with
everything else that makes us stand out, we can cite the fact that
Maclean’s magazine regularly names BMO one of the best 100 places to work in
Canada. And the Toronto Star has recently
named us one of the 50 best places to work in the Greater Toronto Area.
It is also advantageous
that Corporate Knights magazine named BMO Canada’s Best Corporate
Citizen in 2005, and has put us near at the top of the list every
year the award has existed.
We can, of course,
cite BMO’s venerable and respected place
in the Canadian corporate pantheon. I have been privileged to contribute
to BMO’s longstanding reputation for exceptional commitment to
community. In this I have followed the lead of countless colleagues
who came before me, worked alongside me, and will carry on after me.
And woe to any
organization that has not yet seen the light on environmental sustainability.
As highlighted in this year’s Annual Report as
well as in our fresh-off-the-presses Public Accountability Statement (which, by the way, is available for you to pick up on your way out
of today’s meeting), we have committed ourselves to this cause
on several, critical global levels.
Our industry is
doing what our industry can do to prevent the environment from being
despoiled – and people from being abused – by
future generations of global mega-projects: we are making our funding
contingent upon environmental sustainability.
I admit to a certain bias, but as the definition of what it has meant
to be a good corporate citizen has evolved over the years, BMO people
and BMO thinking have always been up on the crest of the wave.
It is no accident,
for example, that we won top honours at the inaugural Conference
Board of Canada
/ Spencer Stuart National Awards for Corporate
Governance in 2001. It’s something we’ve worked very hard
on, and something we want to be known for.
Let me take you back to the early 1990s, when BMO first began to list
workplace equity and workforce diversity as business priorities.
I had just been appointed President, and at last I was in a position
to find out if there really were legitimate reasons why women were
not succeeding at BMO; or just a string of assumptions and unchallenged
myths.
I launched an Employee Task Force on the Advancement of Women in the
Bank, which went on to make corporate history and change the face of
the enterprise.
Women at BMO were as qualified as men in every way that mattered, and what this meant – gross unfairness aside – was
that we were underutilizing three quarters of our brainpower.
That was the strong suit I played at first, how taking action to advance
women was the smart thing to do, the plain good-business thing to do.
We took the same kind of approach when we promoted the recommendations
of three subsequent task forces focused on members of visible minorities,
Aboriginal people and people with disabilities. We talked about maximizing
our strengths, and seizing the corporate advantage.
What I soon discovered,
however, is that I could have come at it the other way and the message
would have been just as effective. The “right
thing to do” was reason enough, at least for BMO people.
It was also my
pleasure to join and strengthen a tradition of placing high value
on lifelong
education, as symbolized by our one-of-a-kind
Institute for Learning. Our commitment to education transcends our
own immediate needs to be as capable and competitive as corporately
possible. We also invest substantially to support a better educated
society, thereby contributing to that “tide that raises all ships” – ships
that represent our future customer base.
I’ve enjoyed
taking part in the CR (as in corporate responsibility) revolution.
Along
with all the other rare opportunities that go with
the stewardship of BMO Financial Group, I have been privileged to help
create a truly exemplary corporate citizen…
… at a time
when the quality of corporate citizenship is as indispensable to
business
success as state-of-the-science technology
and world-class savvy and sophistication.
It is also well
to keep in mind, as we do, that there is no substitute for good old-fashioned
strategy – accompanied, one always hopes,
by flawless execution.
As BMO entered the new century, we did so with a clear strategic focus
on growing our businesses in Canada and accelerating expansion in the
U.S. markets where we have so carefully chosen to compete.
With a sharp eye
on increasing shareholder value, we have developed customer-friendly,
multi-channel
distribution networks throughout Canada
and in the American Midwest – following substantial investments
in recent years in acquiring branches, developing technology and integrating
infrastructure.
Today, we have
the most integrated and best positioned U.S expansion platform among
the Canadian
banks. With the completion in January of
the most recent U.S. acquisition of First National Bank & Trust
in central Indiana, our Harris community banking stronghold is taking
on the competition with 234 branches and close to 600 Harris-branded
banking machines. Its mission is to become the leading personal and
commercial bank in the U.S. Midwest with a network of 350 to 400 branches.
We are also dealing
from other strengths – commercial and wealth
management, in particular – where the potential for growth is
huge on both sides of the border. We will continue to build on our
longtime leadership in credit risk management – and, as I hope
has come through today, our remarkable ability to adapt to changing
times.
And a changing
world. The future has beckoned as well, in the form of the People’s
Republic of China, the next great economic superpower, and a market
with such
potential it almost defies imagination.
As shareholders know, we have been expanding the BMO presence in China
over the past decade, marked by our board meeting in Beijing in 1997
on the one end and our meeting this year in Shanghai on the other.
While these business-building initiatives have a negligible impact
on returns to shareholders today, and our key strategic focus will
continue to be on our Canada-U.S. base, we are optimistic about prospects
in the Middle Kingdom.
We are developing personal relationships in a culture where such relationships
are prized, and one day in the not-too-distant future, shareholders
will start to see a financial return on our efforts.
This is an occasion
for those who invest in BMO to applaud the choice of my successor.
Bill
Downe’s excitement about what China could
mean to our enterprise in the future equals my own. The same holds
true for his passion for BMO. He has a sophisticated grasp of the next
steps we must take on our journey toward top performance. And he is
very determined.
To be completely
honest, part of me isn’t quite prepared to
exit smiling – especially since the “interesting times” we’re
in the midst of show no signs of ending.
And I’m not
even slightly exhausted from steering this enterprise through three
overlapping
revolutions. In truth it has been nothing
but exhilarating.
I would like to
be here for the day when BMO becomes – and is
recognized as – the top-performing bank on either side of the
Canada-U.S. border, in each and every area where we’ve chosen
to compete.
I take solace in
having set up the mission, however, and I’ll
be cheering long and loud when it is accomplished – which, I
hope, will be on Bill Downe’s watch, as he leads BMO Financial
Group to its next level of performance.
It has been a great privilege to steer BMO into the 21st Century,
and a very great pleasure as well. This enterprise has given me the
best years of my life.
In closing (a word
with new meaning today), I want to thank shareholders for entrusting
me
with your company. And I want to thank everyone who
has had anything to do with my 40-year success and love affair with
BMO. From that good-omen Summer of ’67 to this very last moment,
I have been blessed with a wonderful life.
Goodbye. I’ll
miss you.