At
BMO, we understand that our customers want us to provide the products
and services
they need to help make their finances less complex and realize their
financial goals. To
meet these expectations, we are committed to providing understandable
information,
meaningful choices and clear, relevant advice from financial experts.
Whether it’s a student
just beginning his or her adult life, a young family buying a first
home or an entrepreneur
intent on growing her business, we are committed to exceeding customers’ expectations.
It makes sense – for our customers and our business.
| 2007 Priorities |
2008 Progress |
| Provide affordable banking to Canadians
of all
income levels. |
-
BMO continues to offer affordable banking
plans.
|
|
Offer free banking to qualifying
students,
youths, young adults, seniors and
community groups. |
-
We provided a total of 1,393,000 customers
(1,333,000 individuals and 60,000 community
groups) with free banking services, an
increase from 1,349,000 in 2007.
|
|
Work with Aboriginal peoples to
increase
access to financial services in Aboriginal
communities. |
-
The total amount of business we are doing
with Aboriginal peoples, businesses and
communities has grown to more than
$1.4 billion. The number of First Nations
participating in our On-Reserve Housing
Loan Program has grown to 36.
|
|
Provide products and services that
are
accessible and meet the needs of our
customers from diverse communities. |
- BMO continues to improve the accessibility
of our products and services in an increasingly
diverse marketplace and through the
different phases of the credit cycle.
|
|
| Provide our customers with excellent
service. |
-
Helping our customers make sense of their
financial affairs and realize their financial
goals remains our top priority.
|
|
| Develop new products and services
to help our
customers attain their financial goals. |
-
BMO introduced new services to assist
students and first-time homebuyers.
|
|
| Introduce innovative products and
services to meet the needs of our small and medium-sized
business partners. |
-
We continue to focus on providing small and
medium-sized businesses with the tools and
resources they need to succeed.
|
|
Respond to the needs of our business
customers in times of crisis. |
-
BMO consistently responded to the needs
of its customers, for example: we hosted
a symposium to help Toronto’s Chinese
business community deal with the global
financial crisis.
|
